General Terms of Fida’s Pick-Up Service

These general terms apply to the receiving of donated goods in a pick-up situation.

“The customer” here refers to a customer of Fida’s free pick-up service. The customer donates clothes and/or furniture or other items to Fida Secondhand.

1. Fida’s free pick-up service collects the following items:
   • clothes, shoes, bags and accessories
   • home furnishings and house textiles
   • kitchenware
   • homeware
   • furniture and lamps
   • other home appliances, such as hobby gear
     
     The items should be clean and unbroken, fit for sale.
     
     For security reasons, we do not receive children’s safety seats or electrical devices older than three years.
2. Item check-up
   • The drivers of Fida’s pick-up service have the right to decide whether the donated goods are suitable for reuse and sale. This means that the product must be clean, unbroken and fit for sale, also in terms of style.
   • As the donated furniture is directly transported to a local Fida store for sale, it is advisable that the customer cleans the piece of furniture (i.e. wipes the dust away) before the pick-up situation. Dirty furniture results in the fact that the drivers do not accept the donated item.
3. The client is responsible for packing the donated items in advance, before the pick-up. He/she ensures that surfaces of the apartment are properly protected, as drivers who pick-up the donated items wear work shoes indoors. Pets must be kept in another room during pick-up.
4. Other terms
   Fida’s free transport service picks up items from the lowest floors of apartments; we do not pick up goods from basements, attics and upper floors of apartments due to safety reasons.
   
   Regarding large and/or items that are difficult to carry, a separate agreement must be made. Fida Secondhand also helps with emptying death estates, upon agreement. These special cases require more labor, and need to be agreed upon before the pick-up situation.